CEO's Practices and Policies

To engage our students in the process of life learning in both a formal and informal way.

When working with students, these following statements are always kept in mind:

• Develop a culture of "you can" attitude and encourage student to focus on the positives!

• Make learning experiential.

• Use the world of work as our benchmark 

• The most effective ser/vice is person centred.  

• Our goal is to restore self-esteem and dignity while imparting skills that are responsive to the changing workplace.  

• Get students to share their experiences and capitalize on their existing assets.

• Encourage and support students and provide teachings in increments (one step at a time).

• Facilitate change.

For change to happen, caring and respect are emphasized for the individual.  Focusing on the student's strengths is foremost.  Taking time to let students feel understood is effective.  Focus is maintained on what the client "needs" and on the ultimate goal, employment.

Practicing Principles:

• Treat each as a individual

• Allow the expression of ideas and feelings

• Controlled emotional involvement

• Acceptance

• Non-judgemental Attitude

• Provide choices and ensure client self determination

• Confidentiality

Classrooms

Classes have generally been fashioned in a board room style.  We at CEO want the classroom to represent the real work place as much as possible.  As business is performed in a board room, like wise, students are to complete there educational goals in an atmosphere that best represents their end goal, the work place.  Each classroom and staff office is equipped ergonomically with high back chairs that have 5 features that adjust height of chair, seating angle, arm height, arm width and back height.  Foot rests, articulating arms, arm pads and rest are available in addition to slant boards.  Assist features also include Dragon, voice- activated software, podium and book holders.

Our ergonomic and fully equipped computer lab has 10 high speed workstations which can serve 10 students. Students can access lab resources before and after class provided they make suitable arrangements with the Lab Instructor.  Teacher to student ratio: 10

ESL classrooms are also equipped with ergonomic chairs and various ergonomic tools to aid in learning.  Instructor to student ratio: no more than 1:4

The same ergonomic devices are available for Upgrading students and the Teacher to Student ratio 1:8

Academic Performance/Reviews/Probation

Teaching Methods/Reviews

Teaching methods will vary depending on the needs of the student from intensive training between lecture and discussion, brainstorming, class discussions, case studies, role playing, independent assignment and study projects and homework.  Homework is a requirement of each program and monitored. All absences are quickly reported as noted in each student contract.

The process of evaluating student's knowledge and capabilities to determine level of learning and benchmark achievement, is graded by:

• Work samples or application of teachings

• Test and quizzes

• Journal Projects and Presentations

• Observations and Checklists

• Goal Setting

• Peer Evaluation/Self Evaluation

• Rubrics

• Canadian Language Benchmarks

• GED testing

• Standard Testing

• Questioning

• Monthly Learning Assessments

Program Probation Policy

CEO prides itself on being a supportive and caring environment and student/participants are encouraged to put forth their best efforts.  Student/participants are expected to meet certain academic and program goals which are outlined on the first day of class or the onset of a program.  A contract is reviewed and student/participant expectations are clarified.  

Failure to meet standards set by the academic/program goals can result in the following: 

• All areas of concern are documented

• One-to-one meeting with Instructor to discuss student expectations, review contract and create plan of action

 If behaviour persists:

• Meet with Director of Services
• Case Manager consulted
• Plan of action is devised

Provided ample planning, time and supports, failure to meet outlined expectations will result academic probation or program with-drawl.  

Excessive Absenteeism: 

• Instructor informs Case Manager of all student absence 
• 3 days of consecutive absences requires a doctor's note
• Student required to inform case manager of all absences
• Instructor follow up with student

Case Managers are regularly updated on student performance, behaviours and attendance.

Quality Assurance

Since 1997, CEO Inc. has actively sought feedback on each of it's services.  Students provide continuous feedback through our Quality Assurance Surveys following a program completion so our services can be improved upon.  To give student's a voice, a Monthly Learning Assessment  is conducted.  The student evaluates his or her own personal accomplishments and learning, as well as, identify their learning needs.  This process also allows for feedback on how the Instructor can accommodate those learning needs and make adjustments to help the student achieve their full potential.  Information from all Quality Assurance methods is analyzed monthly and quarterly.

Confidentiality Policy

All information regarding students/clients, either contained in files, obtained by referral sources, or discussed in staff meetings, is deemed very confidential.  Each staff member agrees to hold such information confidential, and except as may be legally required, will not discuss, disclose or release information to any person any time.  A written letter of permission is required from persons requesting information on a CEO student/clients.  All transmissions of information will be password protected and no claim numbers will be written in the salutation area. 

 Scent Policy:

Due to the health concerns arising from exposure to scented products, CEO Inc. has instituted this policy to provide a scent-free environment for all employees, students and visitors. While we acknowledge that the medical community is uncertain if there is a cause-and-effect relationship between scents and disease, we respect the symptoms experienced by members of this company. The use of scented products will not be allowed within the building at any time. In addition, all materials used for cleaning will be scent-free (where ever possible). A list of locally available scent-free products is available from staff.

Employees /students will be informed of this policy through signs posted in buildings, instructor’s manual, promotional materials and will receive orientation. Visitors will be informed of this policy through signs and it will be explained to them by their host. Any violations of this policy will be handled through Director and Staff and/or Case Manager or Referral Representative -This policy is effective on January 28, 2004